Privacy Policy

Last updated: 2026-05-05

This Privacy Policy explains how WinSpirit Canada ("we", "us", "our") collects, uses, stores, and protects your personal information when you visit winspiritcanada.live (the "Website"). We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

1. Information We Collect

We collect two types of data:

• Information you provide voluntarily — when you contact us via email at support@winspiritcanada.com or interact with on-site forms (your name, email address, message contents).
• Information collected automatically — IP address, browser type and version, operating system, referring URL, pages visited, time spent on the Website, device identifiers, and approximate geolocation derived from your IP. This data is gathered through server logs and cookies (see our Cookie Policy).

2. Purposes Of Collection

We process personal data only for purposes that a reasonable person would consider appropriate, namely:

• Operating, maintaining, and improving the Website
• Measuring traffic patterns and content performance through anonymised analytics
• Detecting and preventing fraud, abuse, and security incidents
• Communicating with you when you contact us
• Meeting our legal and regulatory obligations under Canadian law

3. Lawful Basis Under PIPEDA

PIPEDA requires meaningful consent. By using the Website, you consent to the collection and use of personal information as described in this policy. You may withdraw consent at any time by contacting us, subject to legal or contractual restrictions and reasonable notice.

4. Cookies And Tracking

The Website uses essential cookies to function correctly and analytics cookies to measure usage. We do not use cookies to build advertising profiles tied to identifiable individuals. Full details — including categories of cookies, purposes, and how to disable them — are in our Cookie Policy.

5. Disclosure To Third Parties

We do not sell or rent personal information. We may share data with:

• Service providers who host our infrastructure, deliver email, or provide analytics — bound by contractual confidentiality and PIPEDA-equivalent safeguards
• Affiliate partners when you click on outbound links to brand operators, in which case the destination operator's own privacy policy applies
• Law enforcement and regulators when legally compelled or where disclosure is necessary to investigate fraud, protect rights, or comply with a court order

6. Cross-Border Data Transfers

Some of our service providers process data outside Canada. Where this happens, we ensure equivalent protections apply through contractual safeguards. By using the Website, you acknowledge that personal information may be transferred to and processed in jurisdictions with different privacy frameworks, including the United States and the European Union.

7. Data Retention

We keep personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Server logs are typically rotated within 90 days. Analytics data is retained in aggregate form. Email correspondence is kept up to 24 months unless a longer period is required.

8. Your Rights Under PIPEDA

You have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — request correction of inaccurate or incomplete information
• Withdraw consent — withdraw consent for ongoing collection or use, subject to lawful exceptions
• Challenge compliance — file a complaint with our designated privacy contact, and escalate to the Office of the Privacy Commissioner of Canada (OPC) if unresolved

To exercise any of these rights, email support@winspiritcanada.com with sufficient detail for us to verify your identity. We respond within 30 days, as required by PIPEDA.

9. Children's Privacy

The Website is intended only for adults of legal gambling age (18+ across most Canadian provinces, 19+ where required). We do not knowingly collect personal information from minors. If we learn that we have collected data from someone under the legal age, we will delete it without delay.

10. Security Measures

We implement administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorised access, disclosure, copying, use, or modification. These include TLS encryption, access controls, and regular security reviews. No system is perfectly secure; we will notify affected individuals and the OPC when a breach poses real risk of significant harm, in line with PIPEDA's mandatory breach notification rules.

11. Changes To This Policy

We may revise this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be highlighted on the Website for a reasonable period. Continued use after changes are posted means you accept the revised policy.

12. Contact And Filing A Complaint

For privacy questions, requests, or complaints, contact our designated privacy officer:

Email: support@winspiritcanada.com

If you are unsatisfied with our response, you may also contact the Office of the Privacy Commissioner of Canada:

30 Victoria Street, Gatineau, Quebec K1A 1H3 — Toll-free: 1-800-282-1376 — Website: www.priv.gc.ca